Exchange & Returns
Products cannot be exchanged, but can be returned. Then create a new order for the desired product.
If one or more products do not meet your expectations, you can return the products. Your order can be returned, in part or in full, within 14 days of the date of receipt.
Returning is at your own expense and risk, use the Track & Trace service. Without proof of shipment, with a Track & Trace code, lost shipments will not be refunded.
Damaged and/or worn products will be refused and returned, the return costs are for the account of the customer.
If there is a production error and/or defect, please report this as soon as possible, within 14 days of the date of receipt. We will do everything we can to handle this neatly, of course the return costs are on the account of Yucicoco and we will send you a return label.
When this period has expired, it is no longer possible to return your product(s).
Yucicoco will only accept returns if they are returned in their original condition, including attached labels and packaging. The clothing must not have been worn/used/damaged, not washed, have no body odors, no make-up, food, deodorant and/or other stains.
If we have received your return in good condition, it will be processed and the purchase amount will be refunded within 10 working days to the bank account/credit card used when placing the order.
For a quick handling of the return, also include the invoice, stating which product is being returned. You may also state the reason for the return, but this is not mandatory.
If you return an order in full, the full purchase amount will be refunded, including any shipping costs paid. However, the return costs are the responsibility of the customer.
Send an email to: customer email@example.com stating the order number for a return order
attn. Customer service
5464 NA Veghel
If you have any questions, please send your message to: customer firstname.lastname@example.org