Frequently Asked Questions
Q : Can I track my order with a Track & Trace code?
A: Yes, all orders can be tracked with a PostNL Track & Trace code.
Q : The product is damaged, what to do?
A: That's annoying to hear, but it can happen. When you have received a damaged product, send an e-mail to: customer email@example.com stating the order number and sending a clear photo of the damage.
Q : The shipment has not been received completely, what to do?
A : If a product is missing from your order please send an email to: customer firstname.lastname@example.org stating the order number and the product that you did not receive.
Q : When can I expect the shipment of a pre-order?
A : There is no stock at the time of pre-order, but we can offer you the service to deliver the desired items later. The order for a pre-order will be made weekly with the supplier. As soon as the products have been received by Yucicoco, the order will be sent as soon as possible. If you have ordered multiple products, we will only send the order as soon as it is complete.
Q : Can I exchange my order?
A: No, products cannot be exchanged, but they can be returned. Create a new order for the desired product.
Q : When will I get my money back?
A: You will receive the amount refunded within 10 working days to the bank account/credit card, which was used when placing the order.